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Returns

Easy and flexible administration of requests for returns. Antibes can handle returns from WEB, telephone IVR or file from external system. Flexible business rules for check of incoming returns. All controls are done online for Web and telephone reports.

Features & benefits

  • The return request contains only products that the retailer has received
  • After closed for e.g. holiday, a summary returns request is created
  • When a retailer is shutting down, a summary return request is created
  • Ability to create return request based on any hierarchical combination of product, product group, issue, customer, or customer group
  • Checklists for collection of physical returns